Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your Sonichecks subscription (Pro or Studio) at any time directly through your account dashboard or billing portal.

There are no cancellation fees or long-term contracts. Upon cancelling, your subscription will not renew at the next billing date.

2. Access Period Post-Cancellation

When you cancel a paid plan, you will retain full access to your plan features (including batch limits, PDF reports, and remaining monthly file allowances) until the end of your current prepaid billing cycle.

Once the cycle concludes, your account will automatically downgrade to the Free plan (5 files/month) without deleting your past QC history.

3. Refund Conditions

We want you to be completely satisfied with Sonichecks:

• 14-Day Guarantee: If you upgraded to a paid plan and are unsatisfied with the quality control engine or encountered unresolvable technical issues, contact support within 14 days of your initial purchase for a full refund.
• Fair Usage: Refunds are intended for genuine dissatisfaction and technical concerns; accounts that have consumed substantial monthly batch volume before requesting a refund may be evaluated on a case-by-case basis.

4. Failed Payments & Grace Period

If a recurring subscription payment fails (e.g. due to an expired credit card), we provide a 7-day grace period with automatic retry attempts before downgrading your account. You will receive an automated email notice to update your payment method.

5. Free Plan Usage

The Sonichecks Free plan is 100% free with no credit card required. Free checks reset automatically at the beginning of each calendar month. Unused file credits do not roll over between months.

6. Requesting a Refund

To request a refund or ask a billing question, please email billing@sonichecks.com with your account email address. We respond within 1 business day.